Customer Tasks
If you are interested in AnyDesk, please send a request to glueckkanja-gab AG. GKGAB sends you two different URLs:
A user client URL
A supporter client URL
These URLs are important for the following configurations and settings:
AnyDesk Group Settings for User Client
Use a JSON policy to configure AnyDesk in the RealmJoin Group Settings. There are three different policies to configure AnyDesk.
The following JSON contains all configurations:
Key = Integration Value = { "AnyDesk" : { "Enabled" : true, "BootstrapperUrl" : "https://../.../AnyDesk.exe", "Ui": { "TrayMenuTextEnglish" : "Start remote session" } } }
The BootstrapperUrl is your user client URL.
It is also possible to split this single JSON from above, in three different JSON policies:
Key = Integration.AnyDesk.Enabled Value = true
and
Key = Integration.AnyDesk.BootstrapperUrl Value = "https://../.../AnyDesk.exe"
and
Key = Integration.AnyDesk.UI.TrayMenuTextEnglish Value = "Start remote session"
Back-End Integration
After you configure your user client, you will need to contact AnyDesk. Request an email containing your Contract ID, your License ID and your API Password. Send these IDs and the password to glueckkanja-gab AG. If you do so, GKGAB will integrate a AnyDesk API into your RealmJoin portal.
AnyDesk Supporter Client Setup Launcher
To allow a supporter to connect to a client, you have to provide the RealmJoin package "AnyDesk Supporter Client Setup Launcher" to your supporter:
For this assignment you need your supporter client URL.
Read our App Store article for details about package subscription and read our Software Packages article for details about package assignment.
The AnyDesk supporter client does not feature an integrated/automatic updater. Please set "Auto Upgrade" to "Enable" and update this RealmJoin package when a new version becomes available. This will replace the existing clients with the newest version available.
Start a Remote Session via RealmJoin Tray Menu
| Task | Image |
|---|---|
1. Open the RealmJoin tray menu | |
2. Click Start remote session | |
3. The AnyDesk client starts and its current address will be pushed to RealmJoin backend in the background. Also,, it's visible in the UI. | |
4. This client address will be displayed in RealmJoin portal at the corresponding client and the support staff can initiate the session via clicking Connect | |
5. This will automatically start the AnyDesk client | |
6. Subsequently, the end user needs to accept the incoming remote session request | |
7. The Connection is established and the support staff can perform his tasks remotely | |
8. When the job is finished, please disconnect from the remote session |
Get Elevated Rights
For special support scenarios, administrative rights will be needed. A normal remote session starts with standard rights. That requires to elevate the permissions:
| Task | Image |
|---|---|
1. Click the lightning icon | |
2. Select Request elevation | |
3. In the new appearing window (Request elevation) choose to Transmit authentication data | |
4. Insert corresponding credentials | |
5. Then, click OK | |
5. On the remote client, a new window User Account Control will appear | |
6. Confirm it | |
7. The support staff is now able to perform administrative tasks. |
Additional Sessions
When setting up AnyDesk for the first time, you will receive a single license from Glück & Kanja. This single license allows one remote session. Further simultaneous sessions by other supporters are not possible, additional licenses are necessary.
If you need more licenses, contact glueckkanja-gab AG for more details.
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