Internal Tasks

If a customer is interested in AnyDesk, the customer will need to send an email to glueckkanja-gab AG. GKGAB will contact AnyDesk to request a license and AnyDesk will provide login credentials for setting up custom clients. With these credentials, please set up the following:

User Client

Task	Image
1. Log in to AnyDesk (use the credentials sent by AnyDesk)
2. Navigate to Files
3. Then click Create new custom AnyDesk client
4. The Customize AnyDesk window appears
5. Select Windows as Platform
6. Next enter a Filename and select Incoming connections only
7. Then select the following Options: Disable settings Disable address book Disable TCP listen port Automatically register alias Access control list Enter the namespace of your customer, start with an @. For example: @companyname
8. Click Advanced and add the following settings: Overwrite settings: ad.features.register_alias=true ad.ui.window_title=RealmJoin AnyDesk ad.security.tcp_tunnel=false Change default settings: ad.ui.cfg_enable_recording=false ad.security.sync_clipbrd=false ad.security.hear_audio=false ad.ui.cfg_enable_audio=false ad.security.record_session=false
9. Next enter a Name of the configuration
10. Select Make download link publicly available
11. When you are done click Save
12. The Custom Client Details window appears
13. Copy or save the Public Download URL. You have to send this URL to your customer. The customer needs this URL for the RealmJoin Group Settings.

Supporter Client

Task	Image
1. Log in to AnyDesk
2. Navigate to Files
3. Then click Create new custom AnyDesk client
4. The Customize AnyDesk window appears
5. Select Windows MSI as Platform
6. Next enter a Filename and select Outgoing connections only
7. Select the following Options: Disable address book Disable TCP listen port Assign to license
8. Click Advanced and set the following settings: Overwrite settings: ad.anynet.register.add_to_namespace=true ad.security.interactive_access=2 ad.license.permissions=0 ad.ui.comment_session=false Note: "ad.anynet.register.add_to_namespace" ensures that AnyDesk creates an alias for the supporter client with the customers namespace. The user client is then able to check if an access is allowed or not.
9. Next enter a Name of the configuration
10. Select Make download link publicly available
11. When you are done click Save
12. The Custom Client Details window appears
13. Copy or save the Public Download URL. You have to send this URL to your customer. The customer needs this URL for the AnyDesk Support Client Setup Launcher - Package Definition.